TAM Strategic Account - 50093314

Description

• Build and maintain strong relationships with key strategic accounts to understand their business goals and technical needs.
• Serve as the primary point of contact for customers, addressing inquiries, issues, and requirements in a proactive and timely manner.
• Collaborate with internal teams, including sales, product development, and support, to ensure customer satisfaction and success.
• Provide technical expertise and guidance to customers, helping them optimize the use of our products and services.
• Identify opportunities for upselling, cross-selling, and expanding our product offerings within strategic accounts.
• Monitor and report on customer satisfaction, utilization, and potential risks, taking preventive actions as needed.
• Keep abreast of industry trends and best practices to provide strategic insights to customers.
• Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.

Job Purpose

Maintaining and expanding relationships with our strategic accounts. Ensuring their technical needs and business objectives are met. This role will involve understanding customer requirements, coordinating with internal teams, and providing technical guidance to ensure the success of our strategic partnerships. 

Main Responsibilities

Soft Skills

Technical skills

Leadership

Education

Certifications

Competencies

Industry Experience

Years of Experience