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TAM Enterprise Account

Description: 

Description

Responsible for fostering strong, strategic relationships with our enterprise-level clients
 

Job Purpose

  1. Build and maintain strong, long-lasting relationships with enterprise-level clients
  2. Understand clients' business objectives and ensure our products and services align with their needs
  3. Collaborate with internal teams to deliver timely solutions and support to client
  4. Act as a primary point of contact for client inquiries, issues, and escalation
  5. Provide technical guidance and support, ensuring clients make the most of our products and service
  6. Monitor and report on client health, ensuring they achieve their desired outcomes
  7. Work to identify opportunities for upselling or cross-selling additional services.
  8. Participate in contract renewals and negotiations with clients. 
  9. Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.

Main Responsibilities

Soft Skills

Emotional intelligence
Strategic Thinking

Technical skills

Business Acumen
Customer Focus / Customer Centric
Troubleshooting Technical Problems
Customer Relationship Management (CRM) Operation
Project Management

Leadership

Building Effective Teams
Business & Market Savvy
Influencing & Relating
Innovation and Agility
Communication

Education

S1 (Strata 1) in Computer Sciences or Information Technology

Certifications

Competencies

Strategic Accountability
Customer Centric
Coalition Building
People First
Agile Leadership
Result Driven

Industry Experience

Computer and Technology

Years of Experience

3-5 Years
Employment Status:  Permanent (P)

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