Regional Service Excellence

Description

Ensuring that customers receive the highest level of service and support in the Jabodetabek region. Responsible for driving service excellence, meeting customer satisfaction goals, and identifying opportunities for continuous improvement. 

Job Accountabilities:

1. Monitor and evaluate regional service performance against established benchmarks and customer satisfaction goals. 
2. Collaborate with regional teams to identify areas for service improvement and provide actionable recommendations. 
3. Develop and implement strategies to enhance service quality, customer satisfaction, and loyalty. 
4. Develop and implement strategies to enhance service quality, customer satisfaction, and loyalty. 
5. Analyze customer feedback, complaints, and service data to drive process improvements. 
6. Ensure that regional service teams comply with corporate standards and regulatory requirements. 
7. Conduct regular training and development programs to enhance the skills of regional service staff. 
8. Communicate performance metrics and insights to senior management and recommend actions for continuous improvement. 
9. Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.

Soft Skill

Technical Skills

Leadership

Education

Certifications

Industry Experience

Main Responsibilities

Competencies

Years of Experience