MCCM & Loyalty

Description:

Description

Responsible for designing and implementing Multi-Channel Customer Management (MCCM) and Loyalty programs to enhance customer engagement and satisfaction.

Job Accountabilities:

Develop and execute Multi-Channel Customer Management strategies to enhance the customer experience.
Design and implement Loyalty programs to retain and reward loyal customers.
Analyze customer data and behavior to identify opportunities for MCCM and Loyalty program improvements.
Collaborate with cross-functional teams to ensure seamless implementation of MCCM and Loyalty initiatives.
Monitor and evaluate the effectiveness of MCCM and Loyalty programs and make data-driven recommendations for enhancements.
Stay current with industry trends and emerging technologies to keep the enterprise competitive.
Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.

Soft Skill

Emotional intelligence

Strategic Thinking

Collaboration

Technical Skills

Business Acumen

Customer Focus / Customer Centric

CRM Systems and Technologies

Data Analytics

Loyalty programs

Channel Marketing

Digital Transformation

Project Management

Leadership

Building Effective Teams

Business & Market Savvy

Communication

Influencing & Relating

Innovation and Agility

Education

S1 (Strata 1) in Programming or Information Technology

Certifications

Industry Experience

Advertising and Marketing

Main Responsibilities

Competencies

People First

Agile Leadership

Coalition Building

Strategic Accountability

Result Driven

Customer Centric

Years of Experience

3-5 Years

Employment Status: Permanent (P)