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Head CVM Incident Management


"Define Incident Management Matrices based on Customer Experience Parameters Align with Stakeholders on the Escelatin Matrix for different Incident Levels Define Mitigation Stages needed to overcome different Incidents at different levels Quantify the measures taken to define a smooth recovery experience after Incidents based on CLTV and Impact of Incidents


Requirements :

- Bachelor's Degree

- min  7 years relevant experience in Customer Experience / Customer Value / Marketing

- 5yrs+ in Customer Experience and Process Management

- Dealing with Senior Stakeholders and Presenting Results

- Familiar with Handling and Mitigating Risk factors within the Commercial Domain

Employment Status:  Permanent (P)

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