CX Journey Management Home Convergence Enterprise

Description

• E2E Customer Journey Management in Home, Convergence & Enterprise Journey Design, Mapping, Analytics & Orchestration to improve CX.
• Uplifting Customer Journey : Actively develop, implement & track measured-impact redesign journey initiatives to drive TNPS
• Optimizing Customer Journey : Connecting and mapping customer interactions, across multiple touchpoints, in order to direct or influence the end-to-end experience.
• Managing CX Based Evidence Insights: Predict and prioritize customer needs and trends, identify key engagement and experience drivers, and drive results with role-based dashboards and action plans.
• Improving E2E Home, Convergence & Enterprise customer experience in tangible ways.
• Maximizing performance across all aspects of customer interaction & aligning with business impact

Requirements:

• 6-7 years years relevant experience in Customer Experience Management/ Commercial/management/product sales & marketing.
• Bachelor degree in Industrial Engineering/ Informatic Engineering/ Information & Communication system/Management

Soft Skill

Competencies