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CX Design Journey & Process

Description: 

Description

Shaping the customer experience (CX) and optimizing customer journeys and processes to enhance satisfaction, loyalty, and business performance

 

Job Accountabilities : 

  1. Develop and implement customer-centric strategies to enhance the overall customer experience. 
  2. Analyze customer journeys and identify pain points and opportunities for improvement. 
  3. Streamline and improve internal processes to create efficiencies and reduce customer effort
  4. Utilize data-driven insights to make informed decisions and drive process improvements.
  5. Collaborate with internal and external stakeholders to ensure alignment with customer-focused initiatives.
  6. Monitor and measure the impact of CX and process enhancements, making data-driven adjustments as needed

  7. Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.

Soft Skill

Emotional intelligence
Strategic Thinking
Collaboration

Technical Skills

Business Acumen
Customer Focus / Customer Centric

Leadership

Building Effective Teams
Business & Market Savvy
Communication
Influencing & Relating
Innovation and Agility

Education

S1 (Strata 1) in Marketing or Business

Certifications

Project Management Professional (PMP)

Industry Experience

Advertising and Marketing

Main Responsibilities

Competencies

Years of Experience

3-5 Years
Employment Status:  Permanent (P)

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