CX Analytics and Reporting

Description:

Description

Responsible for gathering, analyzing, and reporting on customer experience data to support data-driven decision-making and improve customer satisfaction and loyalty

Job Accountabilities :

Collect, process, and analyze customer data to identify trends and insights related to customer experience.
Develop and maintain customer experience dashboards and reports to monitor key performance indicators (KPIs)
Provide actionable recommendations for improving customer experience based on data analysis
Collaborate with cross-functional teams to define and track CX metrics and goals
Participate in data quality assurance to ensure the accuracy and integrity of CX data
Stay up-to-date with industry best practices and trends related to customer experience analytics.
Communicate findings and insights to internal and external stakeholders
Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.

Soft Skill

Emotional intelligence

Strategic Thinking

Collaboration

Technical Skills

Business Acumen

Customer Focus / Customer Centric

Data Analysis

Data Visualization

SQL

Data Mining

Leadership

Building Effective Teams

Business & Market Savvy

Communication

Influencing & Relating

Innovation and Agility

Presentation Skill

Education

S1 (Strata 1) in Business or Marketing

Certifications

Industry Experience

Business & Management

Main Responsibilities

Competencies

Strategic Accountability

Customer Centric

Coalition Building

Agile Leadership

People First

Result Driven

Years of Experience

3-5 Years

Employment Status: Contract (C)