Activation Coordinator

Description:

Description

Manage Activation Team on handling postpaid activation request for Retail, Corporate and Internal Request through various channels, i.e Web, WABA, Telesales, Chain Store, Corporate Sales etc.

Responsibilities

Supervise daily operations through monitoring and controlling team activities in order to ensure Activation request done properly withing SLA.
Plan and organize resource and logistic related to activation, aligning with business target.
Lead coordination of troubleshooting related with activation issue as well as customer complaints.
Conduct regular coaching and feedback session to ensure both team KPI & individual score card achieve.
Lead project related to new activation initiatives.

Soft Skill

Customer Interaction

Problem Management

Accuracy and Attention to Detail

Analytical Thinking

Technical Skills

Customer Support Function

Customer Relationship Management (CRM) Operation

Education

S1 (Strata 1)

Competencies

Result Driven

Standard Operating Procedures

Workforce Analytics

Years of Experience

6-10 Years

Employment Status: Permanent (P)