CVM Analytics

Description:

Description

Optimizing customer relationships and driving business growth. This role will be responsible for leveraging data analytics and insights to develop strategies, drive decision-making, and enhance the customer experience

Job Accountabilities :

Conduct in-depth data analysis to identify patterns, trends, and customer behaviors that inform CVM strategies.
Define and maintain customer segments for targeted marketing and personalized experiences
Develop predictive models to forecast customer behaviors, churn rates, and revenue potential
Evaluate marketing campaigns and make data-driven recommendations for improvement
Generate actionable insights that help in the development of customer-centric strategies and initiatives.
Prepare regular reports and dashboards to track the performance of CVM programs.
Work closely with cross-functional teams to align strategies with broader business goals
Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.

Soft Skill

Emotional intelligence

Strategic Thinking

Technical Skills

Business Acumen

Customer Focus / Customer Centric

Data Analysis

Data Visualization

Machine Learning

SQL

Customer Segmentation

CRM Systems and Technologies

Excel

A/B Testing

Leadership

Building Effective Teams

Business & Market Savvy

Communication

Influencing & Relating

Innovation and Agility

Education

S1 (Strata 1) in Marketing or Mathematics - Statistics

Certifications

Industry Experience

Advertising and Marketing

Main Responsibilities

Competencies

Strategic Accountability

Customer Centric

Coalition Building

People First

Agile Leadership

Result Driven

Years of Experience

3-5 Years

Employment Status: Permanent (P)